1. Review the entire Return Policy below.
2. Obtain authorization to return your item by calling us toll free at 212-754-6639 Monday – Friday 10:00 a.m. – 7:00 p.m. (EST).
3. Include name and address along with the product’s original packaging.
4. Include a copy of your packing slip and return authorization received from us via email.
5. Mail your return within 10 days of shipment to the address provided in your return authorization.
6. Allow 2 weeks for your return to be processed.
Products are eligible for a refund if you decide it didn’t meet your expectations or if you have had an adverse skin reaction.
You will be responsible for the return mailing/shipping costs.
Prior authorization is required on all returns. Any returns sent to us without a return authorization number written on the outside of the package cannot be accepted.
Returned items are subject to inspection by SKINNEY Medspa staff. Original product packaging must be returned. Returned products may not be altered, over 50% used or damaged.
We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
If you have any questions email [email protected]